Support & FAQ

Step 1: Download Vibe Skin AI from Google Play Store

Step 2: Open the app and tap "Create Account"

Step 3: Enter your email address and create a secure password

Step 4: Check your email for verification link and click it

Step 5: Return to the app and complete your profile setup

Android Requirements:

• Android 7.0 (API level 24) or higher
• Minimum 3GB RAM recommended
• Camera with autofocus capability
• Internet connection for AI analysis

Supported Devices: Most modern Android smartphones with good camera quality

Your profile helps us provide personalized recommendations:

• Age & Gender: Hormonal factors affect skin differently
• Location: Climate and pollution considerations
• Skin History: Past concerns and sensitivities
• Goals: What you want to achieve with skincare

Our AI analysis achieves:

• 85-90% accuracy for major skin concerns
• Trained on 100,000+ Indian skin images
• 14-point assessment covering all key areas
• Continuous learning from user feedback

Lighting:

• Use natural daylight (near a window)
• Avoid harsh shadows or direct sunlight
• Face the light source directly

Positioning:

• Hold phone 12-18 inches from face
• Keep face centered in the frame
• Remove glasses and hair from face
• Use a neutral expression

Recommended Frequency:

• Weekly: For tracking routine effectiveness
• Bi-weekly: For maintenance monitoring
• Monthly: For long-term progress tracking
• After changes: New products or routine adjustments

Offline Features:

• View previous analysis results
• Access saved routine recommendations
• Read educational content (cached)
• Track routine completion

Online Required:

• New skin analysis
• Updated recommendations
• Account synchronization
• Latest features and content

Our AI considers multiple factors:

• Skin Analysis: Current condition and concerns
• Profile Data: Age, skin type, and goals
• Climate: Current weather and seasonal factors
• Preferences: Time availability and budget
• History: Previous routine effectiveness

Routines are updated automatically based on progress and seasonal changes.

Indian-Specific Considerations:

• Climate: Humidity, heat, and monsoon effects
• Skin Types: Higher melanin content considerations
• Traditional Ingredients: Turmeric, neem, and Ayurvedic components
• Lifestyle: Pollution, diet, and cultural factors
• Budget-Friendly: Accessible local product recommendations

Streak Benefits:

• Daily Streaks: Routine completion tracking
• Weekly Goals: Analysis and progress milestones
• Achievements: Unlock badges and rewards
• Motivation: Visual progress representation

Seasonal Factors:

• Summer: Increased oil production, UV protection focus
• Monsoon: Humidity effects, fungal prevention
• Winter: Dryness, increased moisturization needs
• Pollution: Seasonal air quality variations

Recommendations automatically adjust to help your skin adapt to changing conditions.

Processing:

• Photos are encrypted during transmission
• AI analysis happens in secure cloud environment
• Original photos are deleted immediately after analysis
• Only analysis results are stored

Data We Collect:

• Email address (for account access)
• Profile information (age, skin type, goals)
• Analysis results and progress data
• App usage analytics (anonymized)

See our Privacy Policy andData Safety for complete details.

Account Deletion Process:

1. Go to Settings → Account → Delete Account
2. Confirm deletion by entering your password
3. Choose to export data first (optional)
4. Confirm final deletion

Data Sharing Policy:

• Never Shared: Personal information, photos, or health data
• Service Providers: Google AI (for analysis only)
• Analytics: Anonymized usage patterns only
• Legal: Only if required by law

We never sell your data to advertisers or marketing companies.

Common Solutions:

1. Check internet connection strength
2. Ensure good lighting in the photo
3. Make sure face is clearly visible and centered
4. Clean camera lens thoroughly
5. Close and restart the app
6. Update to latest app version

Update Steps:

1. Open app and go to Settings
2. Tap on "Profile Information"
3. Edit the fields you want to change
4. Tap "Save Changes"
5. New analysis will use updated information

Note: Changes may affect your routine recommendations.

Rate Limiting Explanation:

• Maximum 5 analyses per day to ensure quality
• Prevents system overload and maintains accuracy
• Resets every 24 hours at midnight IST

Solutions:

• Wait for the daily limit to reset
• Review previous analyses in your history
• Focus on routine tracking instead

Troubleshooting Steps:

1. Force close the app completely
2. Restart your device
3. Clear app cache (Settings → Apps → Vibe Skin AI → Storage)
4. Update to latest app version
5. Free up device storage space
6. Reinstall the app (last resort)

Password Reset Process:

1. On login screen, tap "Forgot Password?"
2. Enter your registered email address
3. Check email for reset link (including spam folder)
4. Click the reset link within 24 hours
5. Create a new secure password
6. Login with your new password

Email Change Steps:

1. Go to Settings → Account → Email Address
2. Enter your new email address
3. Verify with current password
4. Check both old and new email for verification
5. Click verification link in new email

Multi-Device Support:

• Yes, use the same account on multiple devices
• Data syncs automatically across devices
• Analysis history and routines are shared
• Logout from unused devices for security

Feedback Channels:

• In-App: Settings → Help & Feedback → Report Issue
• Email: bugninza7@gmail.com
• Play Store: Leave a review with details
• Social Media: Message us on Instagram/Facebook

Include screenshots and device information for faster resolution.

Primary Concerns:

Important Disclaimer:

When to Consult a Dermatologist:

• Persistent or severe acne
• Unusual skin changes or growths
• Allergic reactions to products
• Signs of skin infection
• Any concerning skin symptoms

Seasonal Adaptations:

• Summer: Higher UV protection, oil control focus
• Monsoon: Humidity adjustments, anti-fungal care
• Winter: Enhanced moisturization, barrier repair
• Pollution Seasons: Deep cleansing, antioxidant protection

Your routine automatically adjusts based on current weather and location.

Immediate Consultation Needed:

• Sudden appearance of new moles or changes in existing ones
• Persistent acne that doesn't improve with routine
• Severe allergic reactions or rashes
• Signs of infection (pus, excessive redness, fever)
• Rapid changes in skin texture or color